Operational Staff : Sushi Gookil
Working as a business operations staff at a sushi restaurant
Role
Staff
Industry
Food & Beverage
Duration
4 Years
Stage 1. Store Operations & Daily Management
Managed day-to-day store operations from opening to closing, ensuring that operational activities, service processes, and store readiness were carried out effectively. Coordinated closely with the owner and store leader to address operational needs, maintain workflow efficiency, and ensure smooth business activities throughout each operating day.
Stage 2. Inventory, Procurement & Quality Control
Coordinated the procurement of raw materials and monitored inventory levels to ensure product availability and operational continuity. Conducted quality checks on incoming ingredients and maintained consistency in product standards, while identifying potential inventory and supply issues before they affected daily operations.
Stage 3. Financial & Business Performance Analysis
Monitored and analyzed daily revenue, expenses, operational costs, and profit to evaluate the store's financial performance. Used daily business data to identify spending patterns, assess operational efficiency, and support decisions related to procurement, pricing, and overall store management.
Stage 4. Product Development & Customer Experience
Contributed to the development and refinement of new menu offerings through Research and Development initiatives conducted every two to three months. Evaluated customer preferences and product performance while handling customer feedback and complaints to maintain service quality and identify opportunities for improvement.
Stage 5. Marketing & Brand Support
Supported the store's digital presence by coordinating promotional activities and managing content for Instagram. Identified opportunities to highlight products and promotions through social media while aligning online communication with ongoing store activities and business objectives.
Outcomes
Over four years, the experience developed a comprehensive understanding of how a food and beverage business operates from both operational and business perspectives. Managing daily operations while being involved in inventory, financial analysis, quality control, product development, customer experience, and marketing strengthened my ability to make practical, data-informed decisions and adapt to the fast-paced demands of a growing business. The experience also built a strong foundation in cross-functional coordination, problem-solving, and understanding how different aspects of a business contribute to overall performance.
